Shipping Policy

Last updated: November 10, 2026

getrael ships to addresses in the United States. Standard Shipping is free.

Processing and transit

Orders are normally processed within 1–2 business days. After shipment, Standard Shipping generally takes 4–6 business days. Weekends and U.S. federal holidays are not business days. These estimates are not guaranteed delivery dates.

Tracking

When tracking is available, the tracking information is sent to the email address used for the order after shipment.

Address changes

If an address is incorrect, contact Support@gettheraels.com or (318) 333-1976 as soon as possible. We cannot guarantee an address change after an order has shipped.

Delays, loss, damage, or misdelivery

Carrier delays can occur. If tracking is delayed, the package appears lost, the shipment arrives damaged, or delivery information is incorrect, contact us with the order number and relevant photographs when applicable. We will review the shipment and coordinate the appropriate next step.

Contact: Support@gettheraels.com. Address: 135 N 1st St, Paterson, NJ 07522, United States.