Refund Policy

Last updated: November 10, 2026

getrael accepts eligible return requests made within 30 days after an order is delivered in the United States. Items must be unused, in their original condition, and returned with their original packaging. Please include the order number or other proof of purchase.

Starting a return

Contact Support@gettheraels.com or call (318) 333-1976. If the return is eligible, getrael will provide return instructions and a prepaid return label or another merchant-paid return method. Do not send an item back before receiving instructions.

Damaged, missing, or incorrect items

Contact us promptly with the order number and clear photographs of the item and packaging. We will review the information and explain the available replacement or refund solution.

Refunds

After the return is received and approved, getrael will issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once fulfillment has begun or the order has shipped.

Questions may be sent to Support@gettheraels.com. Mailing address: 135 N 1st St, Paterson, NJ 07522, United States.