Frequently Asked Questions

How long does shipping take?

Orders are normally processed in 1–2 business days. Standard Shipping generally takes another 4–6 business days after shipment. Weekends and U.S. federal holidays are not business days.

How do I track an order?

When tracking is available, it is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed after fulfillment begins.

How do returns work?

Eligible items may be returned within 30 days after delivery if unused, in original condition, and in the original packaging. Contact us with the order number for instructions and the merchant-paid return method.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Send the order number and clear photographs to Support@gettheraels.com. We will review the issue and explain the available solution.

What payment methods are accepted?

Only the payment methods displayed at checkout are currently available. Orders are settled in U.S. dollars.

How can I contact getrael?

Email Support@gettheraels.com, call (318) 333-1976, or write to 135 N 1st St, Paterson, NJ 07522, United States.